Privacy Policy

CALSTART takes great care to ensure the privacy of all website users and voucher applicants. Please familiarize yourself with our privacy policy, which explains what personal information is, and how we protect and share it.

What is personal information?

Personal information is defined in Civil Code section 1798.3 ( a ) as any information that is maintained by an agency that identifies or describes an individual, including, but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, and medical or employment history. It includes statements made by, or attributed to, the individual.

For the purposes of HVIP, we do not anticipate that many individuals will be submitting a voucher application or submitting personal information, however, if your application contains personal information as defined above, please identify it as such.

How do we collect information?

Through this website, we collect information when you contact us using the form here or, if you are a vendor, when you submit a voucher application. We also gain access to information through the supporting documentation that you submit to HVIP during the remainder of the voucher process. Depending on your application circumstances, we may require additional information from you by phone or e-mail.

How do we protect your information?

HVIP has security measures in place to protect against loss, misuse, unauthorized access, or alteration of the information that you have provided as part of the voucher application process. We follow practices consistent with federal guidelines to protect the information stored in our facility through a number of security measures, which include: restricting employee access to confidential or sensitive information, securing access to the area where this information is processed, and saving electronic files in a secure network location.

How do we share your information with other entities?

HVIP does not share your information with any third party that is not involved in the voucher application process. Information that you provide but that does not identify you personally may be included and aggregated with other consumers’ information for statistical reporting.